Consumer/Family Satisfaction Team Services

Our Vision

The vision of the C/FST is to have a behavioral-healthcare system that includes the consumer in every level of the design, implementation, and oversight of the programs within that system, and to see consumers taking a more active role in these processes through increased communication between consumers, service providers, family members, and county and state offices.

• Visits consumers at a place and time convenient to each individual
• Responds to calls from families and consumers
• Takes a whole-life approach to consumer satisfaction services by accepting input from family members and significant others regarding quality of life and service issues
• Meets with representatives of the Office of Mental Health
• Meets with service providers, including case managers and community treatment teams
• Encourages individuals to become more involved in their own treatment
• Evaluates the Northampton County Office of Mental Health and their appointed representatives, in their response to issues brought forth by C/FST
• Assists with resources based on the need as identified by the consumer and/or family member

This project is funded, in part, under contracts with Magellan Behavioral Health and Northampton County Department of Human Services, through funds provided by the Commonwealth of Pennsylvania Department of Human Services.